Refund policy

All cookies are baked to order and ship fresh from our kitchen in Ohio!

• Preorders: When preorders are open, ship dates will be clearly listed on the product page. (Example: October boxes ship Saturday, 10/25.)
• Processing Time: Once your order ships, you’ll receive a tracking number via email. Orders typically arrive within 2–5 business days after shipping, depending on your location.
• Shipping Days: To keep your cookies as fresh as possible, we batch bake all orders and ship them at the same time. This helps us remain efficient while ensuring your cookies are fresh and delicious!
• Address Accuracy: Please double-check your shipping address before submitting your order. We’re not responsible for delays or losses caused by incorrect addresses.

If your package is marked delivered but you haven’t received it, please reach out to your local post office or carrier. Unfortunately, we can’t replace or refund orders once they’re in the carrier’s hands, but we’ll always do our best to help you track things down!