Cancellation policy

Last updated: 10/07/2025

1. Purchase Options

All cookies from Another Vegan Cookie are made to order and offered through scheduled preorder drops or limited online availability. Each listing includes details on the available flavors, shipping date, and any order deadlines.

When you place an order, you’re reserving a spot in our bake schedule. Because we bake in small batches, quantities are limited, and once a preorder window closes, we typically cannot add, change, or cancel orders.

2. Order Changes or Cancellations

If you need to cancel or update your order, please email us at anothervegancookie@gmail.com as soon as possible.

 

• Before the preorder closes: We’re happy to cancel or adjust your order for a full refund.
• After the preorder deadline (e.g., after 10/21 for 10/25 shipping): Ingredients and packaging are already purchased, and your cookies are in production — at that point, we can’t offer changes, cancellations, or refunds.

3. Missed Deadlines or Incorrect Info

Please double-check your shipping address and order details before checkout. We can’t guarantee changes once an order has been submitted. If a package is returned due to an incorrect or incomplete address, we’ll reach out with reshipping options (additional postage fees may apply).

4. Non-Refundable Situations

We cannot refund or cancel orders due to:

 

• Missing preorder deadlines
• Shipping delays or damage caused by carriers
• Allergens or preferences noted after the order is placed
• Packages marked as “delivered” by the carrier

 

5. Questions or Concerns

We’re a tiny team that truly cares about every cookie we send out. If you have a question or something unexpected happens with your order, email us at anothervegancookie@gmail.com — we’ll do our best to help however we can.